November, 2010 Erwin Marine Sales announced today that it has been awarded Certified Brunswick Ambassador Dealer status from Brunswick Corporation, the worlds leading manufacturer of recreational boats and marine engines. The Brunswick dealer certification program is the most comprehensive independent dealer certification program in the marine industry. As such, Brunswick believes that boaters can expect a truly superior boating experience from certified dealers such as Erwin Marine Sales.
We are very proud to have earned the Brunswick Ambassador Dealer status, says Erwin Marine Sales owner Kayo Erwin. We have a long history of serving our customers passion for boating by consistently exceeding expectations. Qualifying for Brunswicks leading dealer certification program confirms our ongoing commitment to serve our customers at the highest level. Our goal is to make each boat ownership experience so memorable that we build a partnership for life.
The Brunswick Dealer Certification program sets a new standard for customer satisfaction. It requires dealers seeking certification to meet comprehensive requirements that are based on the latest best dealer practices from Brunswick and its leading marine dealers nationwide. The program also includes all industry requirements and Marine Five Star Dealer Certification sponsored by both the National Marine Manufacturers Association (NMMA) and the Marine Retailers Association of America (MRAA).
Our Brunswick certified dealers are the best of the best, consistently outperforming the market in all facets of the customer experience, said Brunswick Chairman and Chief Executive Officer Dustan E. McCoy. By continually applying the latest and most successful business practices, our certified dealers are able to offer our brands owners a superior boating experience today and in the future.
The Brunswick certification program provides a set of operational criteria and processes designed to maintain continuous improvement in customer service across all dealer departments. The program ensures excellence through measurement of the quality of a dealers sales process, its facilities, after-sale-follow-up, service and parts department as well as overall employee and customer satisfaction levels. Compliance is independently verified and dealers are evaluated every year to make sure they continue to meet program requirements.
Our goal at Brunswick is to empower our dealers to be the best, said Andrew E. Graves, Brunswick Boat Group president. Brunswick certified dealers are proven dealerships that offer superior product, service and support. We congratulate Erwin Marine Sales on their outstanding operation and their ability to consistently meet and exceed customer expectations.
The Ambassador Dealer certification is Brunswicks top distinction for dealers, reserved for those dealers who meet the absolute highest standards of operational excellence and product quality. To qualify, dealers must pass over 110 in-depth best practice criteria across every area of the business. Plus, Ambassador dealers are committed to offering the highest boat quality by only carrying boats made by Brunswick, the marine leader. The result is a customer boat ownership experience second to none.
We are dedicated to provide our customers with a consistently superior experience every time they visit our dealership, said Bob McMahan, COO of Erwin Marine Sales. Customers will know when they see the Brunswick and industry dealer certification logos in the window that we care about their boating experience and that we stand behind them as they head out on the water.
Headquartered in Lake Forest, Ill., Brunswick Corporation endeavors to instill "Genuine Ingenuity"(TM) in all its leading consumer brands, including Mercury and Mariner outboard engines; Mercury MerCruiser sterndrives and inboard engines; MotorGuide trolling motors; Attwood marine parts and accessories; Land 'N' Sea, Kellogg Marine, and Diversified Marine parts and accessories distributors; Arvor, Bayliner, Boston Whaler, Cabo Yachts, Crestliner, Cypress Cay, Harris FloteBote, Hatteras, Lowe, Lund, Meridian, Princecraft, Quicksilver, Rayglass, Sea Ray, Sealine, Suncruiser, Triton Aluminum, Trophy, Uttern and Valiant boats; Life Fitness and Hammer Strength fitness equipment; Brunswick bowling centers, equipment and consumer products; Brunswick billiards tables and foosball tables. For more information, visit brunswick.com.